Frequently Asked Questions
A: Louisville Inflatables was established in 2007 with the goal of customer satisfaction in mind. Dedicating ourselves to the Event Rental Industry & listening to our customers needs and wants. Our staff is trained and ready for whatever situation may arise. We are proven in the industry as well as licensed and insured. We have the professionals to make your event a success! Call Louisville Inflatables for your premier party and event planning needs!
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
A: No. We arrive early to set up so you get the entire rental time to play.
A: That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location.
A: No. The jump should be clean when you get it. Louisville Inflatables cleans and disinfects after every rental.
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 75´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day. An additional fee of $25 may be charged to issue an additional insured certificate for Louisville Metro Parks.
A: Cash, Check, or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
A: Yes all orders require a $25 Credit Card deposit. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
A: Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we
can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: firstname.lastname@example.org 502-379-0876